New Agent Safety Policy

AGENT SECURITY POLICIES

Emergency Calls To The Office




If an agent feels threatened by their customer/prospect while showing a home and needs help they should excuse themselves, make up a story about needing disclosures on that home from the office and call the office for information on the particular address you are showing. This will alert the office that there is a problem at that address and we can call the police and management, in that order.

The message should be something like:

“This is ______ _____________ and I need you to check the red file on, i.e., 123 little john road for any disclosures.” Please call me on my cell with that info as soon as possible. Thank you”

The red file reference is the receptionist’s clue that you need police help and reception will make that call and explain to the police that it is an emergency and you need help.

Reception will then call the manager to keep them up to date on the incident.