Last December, our E-Team conversion rate was at 8%. We overhauled the process and by February, the new system was in place. Essentially starting over, with a new E-Team the conversion rate for the last 12 months now stands at 14% - a 75% improvement. Although our 14% rate is the best in the San Antonio market, it does not reflect where the E-Team's numbers will be. The numbers reflect over a half a year under old policies and really only about 4-5 months under the new program. Since much of the E-Team business is long-term - we have not fully tasted the fruit of our hard work.
Once again, congragulations to our E-Team and we look forward to even more substantial improvements in the future.
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